Credits, purchases & satisfaction
Effective Date: June 2025 | Operated by MxsterMxnds Productions Ltd
At SoundLeads, we stand behind the quality of our platform. This Refund Policy explains when refunds are available for credit purchases and under what conditions they will be issued. Please read carefully before making a purchase.
All credit pack purchases come with a 7-day satisfaction window from the date of purchase. If you have purchased credits and are genuinely unsatisfied with the platform within this period, contact us at support@mxstermxnds.com and we will review your request. Refund requests within the 7-day window will be honoured if a reasonable portion of the credits purchased remain unused. We reserve the right to decline refund requests where a significant portion of purchased credits have already been spent.
The following situations are not eligible for a refund: the 7-day refund window has passed; credits have been substantially used (more than 50% of the purchased batch consumed); individual lead unlocks — once a lead has been unlocked and contact data delivered, those credits are non-refundable, even if the data is found to be inaccurate or outdated; AI-generated outreach content — generation of outreach messages, scripts, or Loom scripts is non-refundable once content has been delivered; credit refund requests made in bad faith or by users attempting to abuse the refund system; accounts terminated for Terms of Service or Acceptable Use Policy violations.
We do not offer automatic refunds or credit credits for individual lead records that contain outdated, incorrect, or undeliverable contact information. Artist data changes frequently and we cannot guarantee real-time accuracy. However, if you experience a pattern of consistently poor data quality across a significant number of leads, contact support@mxstermxnds.com and we will review on a case-by-case basis and may issue a goodwill credit at our discretion.
If a Listener Pass or subscription-equivalent product has been introduced, it is subject to the same 7-day refund window before first use. Once the pass has been activated and features accessed, it is non-refundable.
Email support@mxstermxnds.com with the subject line "SoundLeads Refund Request". Include your account email address and the transaction/order ID from your Mainstack receipt. Briefly explain your reason for requesting a refund. We will respond within 3 business days with a decision. Approved refunds are processed back to your original payment method within 5-10 business days, depending on your payment provider.
We ask that you contact us at support@mxstermxnds.com before initiating a chargeback with your bank or payment provider. Chargebacks initiated without prior contact may result in your account being suspended pending investigation. We will always work in good faith to resolve disputes directly before any formal action.
Refund Requests: support@mxstermxnds.com
General Support: support@mxstermxnds.com
Nigeria Office: Dankama Close, Area 2 Garki, Abuja, FCT, Nigeria 900242
UK Office: 5782 High St, East Ham, London, E6 2JA, United Kingdom
© 2025 MxsterMxnds Productions Ltd | UK Company No: 15306934 | All Rights Reserved.